At KAWA TRUCK TRANSPORT LLC, we are committed to delivering your folding stools and home furniture products promptly and safely. Please review our shipping policy for important details about order processing, delivery times, and shipping limitations.
1. Order Processing Time
- Orders are typically processed and shipped within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Rates & Delivery Time
| Shipping Method | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 5–10 business days | Free for orders over $50, otherwise calculated at checkout |
| Expedited Shipping | 2–5 business days | Available at additional cost |
Note: Delivery times may vary based on your location and carrier performance.
3. Shipping Area
- We currently ship only within the continental United States (excluding Alaska, Hawaii, Puerto Rico, and U.S. territories).
- We do not ship to P.O. Boxes or APO/FPO military addresses.
4. Tracking Your Order
- Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
- Please allow up to 48 hours for tracking information to update.
5. Delays and Exceptions
While we strive to ship orders on time, delays may occur due to:
- Carrier disruptions
- Weather or natural events
- High-volume periods (e.g., holidays)
We are not liable for delays outside our control, but we will assist you in tracking and resolving any issues.
6. Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact us within 48 hours of the expected delivery or receipt
- Provide your order number and photo documentation (if applicable)
- We will assist in investigating and offer a replacement or refund where appropriate
7. Incorrect Address Disclaimer
Please ensure that your shipping address is accurate and complete before submitting your order.
We are not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses. Reshipping may incur an additional charge.